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Support at scale

Manage every WhatsApp customer conversation from one secure workspace.

Inbox

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⚠️ API not configured.  Add your Meta WhatsApp credentials to send & receive real messages. ✕
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Conversation
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Channel📱 WhatsApp
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Messages—
Quick Replies
👋 Hello greeting↗
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🙏 Closing message↗
+ Add custom reply✎
Activity

Contacts

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Name WhatsApp Number Status Tags Last Seen

Settings & API

Meta WhatsApp Business API

Connect your approved WhatsApp Business account via the Meta Cloud API.

Send a Message via API

Example cURL — sends a text message to any WhatsApp number.

curl -X POST \ https://graph.facebook.com/v19.0/<PHONE_NUMBER_ID>/messages \ -H "Authorization: Bearer <ACCESS_TOKEN>" \ -H "Content-Type: application/json" \ -d '{ "messaging_product": "whatsapp", "to": "+447911123456", "type": "text", "text": { "body": "Hello from Pulse! 👋" } }'

Webhook Payload (Inbound)

Meta sends this JSON to your webhook endpoint when a message arrives.

{ "object": "whatsapp_business_account", "entry": [{ "changes": [{ "value": { "messages": [{ "from": "447911123456", "type": "text", "text": { "body": "Hi, I need help with my order" }, "timestamp": "1700000000" }] } }] }] }

Auto-Responses

Automatically reply when your team is unavailable.

Out-of-hours auto reply
Welcome message on first contact
Read receipts visible to customers